Frequently Asked Questions

About the Products

Where are Saunamo products manufactured?

Our products are manufactured in Europe—mainly in Finland and the Baltic countries—with headquarters and showroom in Ourém, Portugal.

What is the delivery time?

Delivery times vary depending on the product and location. In general, between 2 and 6 weeks for mainland Portugal. For customized orders, delivery times may be longer.

Do the products include installation?

Yes, we offer professional installation services in Portugal and several European countries. Contact us to check availability in your area.

What is the product warranty?

All Saunamo products come with a standard 2-year warranty. Some products have extended warranties—see the technical specifications for each product for details.

About Orders and Payments

What payment methods are accepted?

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for larger orders.

Can I return a product?

Yes, we accept returns within 30 days for uninstalled products in perfect condition. Please refer to our Shipping and Returns Policy for more details.

Is it possible to order a custom sauna?

Yes! We offer fully customized solutions. Visit our Custom Sauna page or contact us to discuss your project.

About the Installation

Do I need an electrician to install an electric sauna?

Yes, electric saunas require electrical connection by a certified electrician. Our installation team includes qualified electricians.

How long does installation take?

Most installations take between 1 and 3 days, depending on the complexity and type of product.

Still have questions?

Get in touch with us—our team will respond within 24 hours.