Shipping and Returns

Shipping and Pricing Policy

Shipping time and price vary by destination and the type of product purchased. This information will be shown to you at checkout. Estimated delivery dates are provided when you place your order, with shipping costs added to the product price. It is your responsibility to ensure you are available to receive the order at the agreed delivery time. Additional costs caused by your absence at delivery will be charged to you.

Returns Policy

We offer a 14-day returns policy on all products. To be eligible for a full refund, the product must be returned in its original packaging and in the same condition in which it was received. Products that have been opened, assembled or installed are not eligible for return. You are responsible for all shipping costs associated with returning the product to our warehouse. A 50% restocking fee applies to all returned products.

Warranty

All our products are covered by a three-year warranty against manufacturing defects and faulty materials. This warranty includes essential components such as heaters in the case of saunas, and also covers all other products offered by our company. The warranty does not, however, cover natural wear caused by exposure to the elements, including but not limited to sun, wind, rain, heat and humidity. Expansion, contraction and deterioration of wood, or other materials exposed to the environment, are considered part of the product's normal ageing process and are not covered by the warranty.

Your responsibility includes ensuring proper protection of materials against environmental factors such as rot, mould and insect damage. In addition, defects resulting from installation carried out by third parties not recommended by the supplier are not covered by the warranty.

Customer Support

Whatever product you have purchased, our customer service team is always on hand to help with any question or issue. If you have queries about use, manufacturing defects or any other product-related matter, please contact us to start a support process or warranty claim. Our team is committed to resolving any issue as quickly and efficiently as possible, ensuring your satisfaction.